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Privacy Policy

Mondelez India Foods Private Limited Privacy Notice preamble – Section 1

At Mondelez India Foods Private Limited, we value your trust when sharing your personal data with us and recognize that you may be concerned about the information provided to us and about how we handle that information.

If you are reading this Privacy Notice (“Privacy Notice“) it is because you may have visited a Website, a Mobile App or any other place within any Social Media (all of them referred to hereinafter as “Sites”) operated by Mondelez India Foods Private Limited, Induri Farms Private Limited, CS Business Services (India) Private Limited or its affiliates, (“MDLZ” or “us” or “we“) directly or indirectly operated through a nominated third party on behalf of MDLZ or, because you may have contacted us directly by phone or in writing.

This Privacy Notice sets out the basis on which we use, store and Process your personal Data, as defined in more detail under Section 2A below (“Personal Data“) when you access our Sites or contact us.

MDLZ data Processing – section 2

MDLZ may collect, record, organise, structure, store, adapt, alter, retrieve, use, align or combine, index, disclose by transmission, , profile, disseminate (collectively “Process”) your Personal Data which you provide or which we collect about you when you navigate or communicate through or participate or subscribe on our Sites for the purposes of advertising, supplying you with our products and services, running any schemes campaigns, conducting studies, surveys or researches, making contact with you for marketing or other commercial purposes, answering your inquiries regarding our products, facilitating your participation in our offers and promotions, handling any product complaints, profiling of your Personal Data and/or analysing and improving the quality of our products or services.

Your access to and use of our Sites is subject to the terms and conditions of our Privacy Policy and all applicable laws. Your Personal Data Processing will be limited to what it is necessary in relation to the purposes above mentioned. We will be collecting your consent by opt-ins where required by local law, so that you have control on the information we Process and hold about you. Otherwise, we will only Process your Personal Data for the purposes specified in Section 2B below. .

We usually Process your Personal Data in your location but, it may also be stored in systems based around the world, and may be Processed by third party service providers acting on our behalf. These systems and providers may be based on territories that do not provide an equivalent level of protection over privacy as that enjoyed in your location. In that case MDLZ will use reasonable endeavours to provide for adequate technical and organizational measures to protect your Personal Data and ensure a level of safeguards that is reasonably equivalent to the one of the country of origin. You can seek for further information and exercise your rights of access, rectification, cancellation, objection, and data portability in respect of your Personal Data, by clicking in our Contact Us feature.

We may change this Privacy Notice from time to time by posting an updated version of the Privacy Notice on our Sites. Please visit this Privacy Notice section to stay informed about how we Process your personal data.

For further information select the links:

A. What Personal data do we collect from you?

The type of information and Personal Data that we collect about you when you visit our Sites or interact with us may include the following:

B. Why do we Process your Personal Data?

We Process your Personal Data for the purposes below and on any other lawful basis. Please know that insofar we already hold information about you, we may Process that information for the same purposes.

We may also Process your Personal Data, for legitimate commercial interests such as, to generate aggregated statistics about the users of our products and services; to assist in security and fraud prevention; for system integrity purposes; to remind you of your abandoned cart or send you an order confirmation; to facilitate our business operations, to operate company policies and procedures; to enable us to make corporate transactions, such as any merger, sale, reorganization, transfer of MDLZ assets or businesses, acquisition, bankruptcy, or similar event, to comply with our legal obligations; and for other legitimate business purposes permitted by applicable law, on which we would provide the relevant information at the time.

C. How long do we retain your Personal Data?

We will only retain your Personal Data for as long as it is necessary to satisfy the purpose for which it was provided by you or collected by us (for example, for the time necessary for us to answer queries or resolve problems).

We may therefore retain your Personal Data for a reasonable period after your last interaction with us. When the Personal Data that we collect is no longer required in this way, we destroy or delete it in a secure manner. We may, instead of destroying or erasing your Personal Data, make it anonymous so that it cannot be associated with or tracked back to you. In certain cases, we may have legal or regulatory obligations that require us to retain specific records for a set period of time.

D. Who might we share your Personal Data with?

We may share your Personal Data with:

In providing their services, they may access, receive, maintain or otherwise Process Personal Data on our behalf.  Our contracts with these service providers do not permit use of your information for their own purposes, including their marketing purposes. Consistent with applicable legal requirements, we take commercially reasonable steps to require third parties to adequately safeguard your Personal Data and only Process it in accordance with our instructions.

Partners. We may sometimes offer you a service or application in co-operation with partners (for example, co-sponsors or licensors, licensees or distributors of our branded products). We may therefore need to disclose your Personal Data to those partners. Consistent with applicable legal requirements, we take commercially reasonable steps to require third parties to adequately safeguard your Personal Data and only Process it in accordance with our instructions or as co-controllers. In those cases in which the disclosure of your Personal Data with third partners takes place based on your consent or your request to do so, where relevant, we will clearly notify you of the sharing, and you will have the choice not to participate or to otherwise object to such sharing.

E. International transfers of your Personal Data

The global nature of our business means that your Personal Data may be disclosed within the Mondelez International group.

We also use some third party suppliers to help us provide business services. These third parties may have access to or host your Personal Data, but will always do so under our instructions and subject to a contractual relationship. When these third parties are located in territories which may not offer an equivalent level of protection to privacy as that applicable within your country, we will take reasonable steps to verify that your Personal Data receives a reasonable level of protection.

F. How do we ensure the security of your Personal Data?

We use a variety of physical, technical and administrative security standards, technologies and procedures to help protect your Personal Data from loss, misuse, alteration, destruction or damage to an appropriate level depending on the sensitivity of the information.

We take steps to limit access to your Personal Data to those persons who need to have access to it for one of the purposes listed in this Privacy Notice.  Furthermore, we use reasonable efforts to ensure that any third party Processing your Personal Data equally provide for confidentiality and integrity of your data in a secure way

G. What rights do you have regarding the Personal Data we hold about you?

You have the following rights:

In case you may have a complaint about how we Process your Personal Data, you can Contact Us.

If you have any question regarding the Processing of your Personal Data, this Privacy Notice or if you wish to exercise any of the above mentioned rights, please contact us by referring to the Contact Us section below. You may revoke your consent for receiving newsletter or marketing communications at any time, free of charge by following the instructions in any marketing communication. You can also control these preferences in your profile settings, where applicable.

H. Social Media and Other Websites

When you participate in any of our MDLZ profiles or wherever MDLZ is present in any of the various social media forums like Facebook, Twitter, Yammer, Pinterest, Instagram, LinkedIn, Youtube, etc., you should be familiar with and understand the tools provided by those sites that allow you to make choices about how you share the Personal Data in your social media profile(s).

For these forums the privacy practices or policies of these third parties apply, so we encourage you to read the applicable privacy notices, terms of use and related information about how your Personal Data is used in these social media environments.

Subsequently our Sites may contain links to third-party websites; if you follow these links, you will exit our websites and mobile applications. While these third-party websites are selected with care, MDLZ cannot accept liability for the use of your Personal Data by these organisations. For more information and details, please consult the Section Data Privacy Notices of third parties and the privacy statement of the website you are visiting (if such a statement is provided).

I. How do we Process Children’s Personal Data?

In general terms, our Sites are not intended to persons under 18 years old as under law they are deemed to be in a capacity to provide valid consent Any time persons under the said age access the Site, should provide a parent/guardian’s consent before providing any Personal Data to us to the website. If we determine upon collection that a user is under age and has not provided a parent/guardian’s consent before providing any Personal Data, we will not use or maintain his/her Personal Data without the parent/guardian’s consent. Without such consent, though, the relevant person under the age  may not be able to participate in certain activities. However, in certain circumstances, we may maintain and use such information (in accordance with the rest of this Notice and applicable law) in order to notify and obtain consent from the parent/guardian and for certain safety, security, liability and other purposes permitted under applicable law. A parent/ guardian can review, remove, change or refuse further collection or use of their child’s Personal Data by contacting us by referring to the Contact Us section below, including child’s name, address and e-mail address.

J. Contact Us

If you have questions, general concerns about the Processing of your Personal Data, or any data protection issue, you may write to suggestions@mdlzindia.com  or at our address: Mondelez India Foods Private Limited (Formerly Cadbury India Ltd.), Unit No. 2001, 20th Floor, Tower-3 (Wing C),  Indiabulls Finance Centre, Parel,  Mumbai,  Maharashtra,  Pincode – 400013




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